It undertakes to:
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Have an easily accessible reception and information area available for your use.
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Assist you with all your enquiries.
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Provide furniture where you can sit.
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Inform you free of charge of what is available for tourists in the area.
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Display and circulate its opening hours in at least two foreign languages.
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Provide free WiFi access.
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Remain open at least 240 days a year, including Saturdays and Sundays during the tourist season or when events are taking place.
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Answer mail throughout the year.
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Provide a permanent reception service staffed by personnel who can speak at least two foreign languages.
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Ensure the supply of printed tourist maps, plans and guides.
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Give access to its website in three languages.
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Ensure that information for tourists is also available in hard copy and translated into at least two foreign languages. This information should relate to:
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All graded tourist accommodation, listing at the very least the accommodation’s name, postal address, e-mail and web address, telephone number and grade.
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All cultural and natural tourist attractions and landmarks, as well as leisure attractions, including prices, public opening times, websites, postal addresses and telephone numbers.
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All entertainment and events.
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Emergency numbers.
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Update its tourist information annually.
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Display all emergency telephone numbers outside the building.
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Provide a competent and comprehensive service in its target area for all customers.
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Provide access to view the availability of graded accommodation.
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Deal with your complaints and assess your overall satisfaction.
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Respect a quality approach.
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Ensure that you have access to a tourist advisor (providing information about activities, events, etc.).
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Ensure that the information given about what is available for tourists in the area is up-to-date and reliable.